Terms & Conditions
Please read these terms carefully before using our services. By creating an account, you agree to these terms and conditions.
Last updated: December 2024 | Version 2.1
Important Notice
Key Terms Overview
Essential points you should know
Licensed Operation
We operate under UK Gambling Commission license with strict regulatory oversight.
Fair Gaming
All games use certified random number generators and are regularly audited for fairness.
Player Protection
Comprehensive responsible gaming tools and player fund protection measures.
Eligibility Requirements
To use our services, you must meet all of the following requirements:
Age & Location
- • Be 18 years of age or older
- • Be a resident of the United Kingdom
- • Provide valid government-issued ID
- • Pass our age verification process
Account Requirements
- • One account per person only
- • Accurate personal information
- • Valid email address and phone number
- • Agree to identity verification
Prohibited Users
You may not use our services if you are under 18, located outside the UK, self-excluded through GamStop, or have been previously banned from our platform.
Account Terms
Account Creation
- • You may only have one account with us
- • All information provided must be accurate and up-to-date
- • You must verify your identity before making withdrawals
- • We may request additional documentation at any time
Account Security
- • You are responsible for keeping your login details secure
- • Notify us immediately of any unauthorized access
- • Use strong passwords and enable two-factor authentication
- • Do not share your account with others
Account Closure
- • You may close your account at any time
- • We may suspend or close accounts for terms violations
- • Outstanding balances will be returned (minus any fees)
- • Some closures may be permanent
Gaming Rules
Fair Play
- • All games use certified random number generators
- • Game outcomes are determined by chance alone
- • We reserve the right to void games due to technical errors
- • Malfunction voids all pays and plays
Prohibited Activities
- • Using betting systems or strategies to exploit bonuses
- • Colluding with other players
- • Using automated software or bots
- • Attempting to manipulate games or software
Consequences of Cheating
Any attempt to cheat, hack, or exploit our games will result in immediate account closure and forfeiture of all funds. We work with law enforcement when necessary.
Payments & Withdrawals
Deposits
- • Minimum deposit: £10
- • Maximum deposit: £5,000 per day
- • Funds must be from legitimate sources
- • We may request source of funds documentation
- • Deposits are processed instantly
Withdrawals
- • Minimum withdrawal: £20
- • Processing time: 1-5 business days
- • Identity verification required
- • Withdrawals to original payment method
- • We may charge processing fees
Anti-Money Laundering
We are required by law to monitor transactions for money laundering. Large or suspicious transactions may be investigated and reported to authorities.
Bonus Terms
General Bonus Rules
- • Bonuses are subject to wagering requirements
- • Maximum bet limits apply when using bonus funds
- • Some games may be excluded from bonus play
- • Bonuses expire after specified time periods
- • Only one bonus per player at a time
Welcome Bonus Example
100% up to £1,000
35x bonus amount
30 days
Bonus Abuse
Bonus abuse includes creating multiple accounts, using irregular betting patterns, or any attempt to gain an unfair advantage. This will result in bonus forfeiture.
Responsible Gaming
We are committed to promoting responsible gambling and preventing gambling-related harm:
Available Tools
- • Deposit limits (daily, weekly, monthly)
- • Session time limits
- • Loss limits
- • Cooling-off periods
- • Self-exclusion options
Support Resources
- • GamCare helpline: 0808 8020 133
- • BeGambleAware.org resources
- • GamStop self-exclusion service
- • Our dedicated support team
Liability & Disputes
Our Liability
Our liability is limited to the amount in your account balance. We are not liable for indirect, consequential, or punitive damages. Technical malfunctions void affected games and bets.
Dispute Resolution
- • Contact our support team first for any disputes
- • Formal complaints can be escalated to management
- • Unresolved disputes may be referred to eCOGRA
- • UK Gambling Commission is the final arbiter
Changes to Terms
We may update these terms from time to time. When we make significant changes:
- • We'll notify you by email and on-site notification
- • You'll have 30 days to review the changes
- • Continued use of our services means acceptance
- • You may close your account if you disagree
Version History: You can request previous versions of our terms by contacting customer support.
Questions About Our Terms?
If you have any questions about these terms and conditions, our legal team is here to help.
Email: legal@UkOnlineCasinoRanks.com | Phone: +44 20 7946 0958