Contact & Support
Get help with your casino experience. Our UK-based support team is here to assist you 24/7.
Get in Touch
Multiple ways to reach our customer support team for assistance with any questions or concerns
Email Support
support@UkOnlineCasinoRanks.com
Get help with your account, payments, or general inquiries
Live Chat
Available on all casino sites
Instant support for urgent matters and quick questions
UK Phone Support
+44 20 7946 0958
Speak directly with our UK-based customer service team
Registered Address
UkOnlineCasinoRanks Group Ltd
123 Casino Street, London, EC1A 1BB, United Kingdom
Frequently Asked Questions
Find answers to the most common questions about UK online casinos, payments, bonuses, and responsible gaming
Account & Registration
How do I create an account?
Visit any of our featured casino partners and click "Sign Up" or "Register". You'll need to provide basic personal information, verify your age (18+), and confirm your UK residency.
What documents do I need for verification?
You'll need a valid UK photo ID (passport, driving licence) and proof of address (utility bill, bank statement) dated within the last 3 months.
How long does account verification take?
Most verifications are completed within 24-72 hours. Some may take longer if additional documentation is required.
Can I have multiple accounts?
No, you can only have one account per casino operator. Multiple accounts are against terms and conditions and may result in account closure.
Payments & Banking
What payment methods are accepted?
UkOnlineCasinoRankss typically accept Visa/Mastercard debit cards, PayPal, Skrill, Neteller, Paysafecard, and bank transfers. Available methods vary by casino.
How long do withdrawals take?
E-wallets: 0-24 hours, Debit cards: 1-5 business days, Bank transfers: 3-7 business days. First withdrawals may take longer due to verification.
Are there any fees for deposits or withdrawals?
Most UkOnlineCasinoRankss don't charge fees for deposits or withdrawals, but your bank or payment provider might. Check with your casino and payment method for specific details.
What are the minimum and maximum limits?
Minimum deposits are typically £10-£20. Maximum limits vary by casino and payment method, ranging from £5,000 to £100,000+ per transaction.
Bonuses & Promotions
How do welcome bonuses work?
Welcome bonuses are credited after your first deposit. They usually come with wagering requirements (30x-50x) that must be completed before withdrawal.
What are wagering requirements?
The number of times you must play through your bonus before withdrawing. For example, a £100 bonus with 35x wagering requires £3,500 in bets.
Can I withdraw my bonus immediately?
No, bonuses must meet wagering requirements first. Only bonus winnings above the original bonus amount can be withdrawn after completing requirements.
Do all games contribute to wagering?
No, slots usually contribute 100%, but table games may contribute 10-20% or be excluded entirely. Check bonus terms for specific game contributions.
Responsible Gaming
How can I set deposit limits?
All UkOnlineCasinoRankss provide deposit limit tools in your account settings. You can set daily, weekly, or monthly limits that cannot be increased for 24 hours.
What is self-exclusion?
Self-exclusion allows you to block access to your account for a set period (6 months to 5 years). Contact customer support or use GamStop for multi-operator exclusion.
Where can I get help with gambling problems?
BeGambleAware.org, GamCare.org.uk, and GamStop.co.uk offer free, confidential support. Many casinos also provide direct links to these resources.
Can I take a break from gambling?
Yes, most casinos offer "cooling off" periods from 24 hours to 6 weeks, during which your account is temporarily suspended but can be reactivated.
Need Immediate Help?
If you're experiencing gambling-related problems or need urgent support, these organizations provide immediate, confidential assistance 24/7.
Remember: Gambling should be fun. When the fun stops, stop. 18+ only.